Who this policy covers
BaghBani is the orchard-care platform for growers. This policy covers information used by the farmer app, specialist workspace and service operations.
Information we handle
- Account and profile: name, email address, phone number when provided, authentication identifiers, language, district, locality and account status.
- Orchard records: orchard location when you choose to provide it, crop and planting details, infrastructure, spray records, notes and photos.
- Consultations: booking details, intake information, messages, photos, specialist notes and meeting status. BaghBani does not enable meeting recording or transcription.
- Field services: service requests, locations, notes, quotes, soil information, visit reports and evidence uploaded for the work.
- Payments: order, payment and refund references, amounts and status. Card, UPI and banking credentials are handled by Razorpay and are not stored by BaghBani.
- App delivery: notification preferences, protected device tokens and technical information needed for security and reliable operation.
Why we use it
We use this information to operate your account, maintain orchard passports, arrange consultations and field services, process and reconcile payments, send requested notifications, protect the service, respond to support requests and meet financial or legal obligations.
Who receives it
Authorised specialists and operations staff receive only the information needed to deliver or manage your requested service. The application also uses:
- Firebase for authentication and push delivery.
- Cloudflare for application infrastructure, database records and private media storage.
- Razorpay for payment processing.
- Google Meet for scheduled video consultations.
We do not sell personal information or use it for third-party advertising.
Security
BaghBani uses encrypted connections, role-based access, private media controls and protected provider credentials. No internet service can guarantee absolute security, so report unexpected account activity through Support.
Retention and deletion
Records are kept only for as long as they are needed to provide the service or satisfy financial, tax, security, fraud-prevention and audit obligations.
After a verified account-deletion request, BaghBani support coordinates removal of eligible profile, orchard, message, notification and media data. A request does not automatically erase records. Some payment, tax, fraud-prevention, security and audit records may be retained where required and restricted to those purposes. The account-deletion page explains how to start a request without the app.
Your choices
- Update account and orchard details in BaghBani.
- Choose whether to provide optional location and media.
- Control notification permission in your device settings.
- Request account deletion in BaghBani or through the public deletion page.
Questions and requests
This policy may change when the service or its legal obligations change. The effective date above identifies the current version.